Refund Policy for Cooliop

Beautiful Decorations, Verified Returns

Thank you for shopping at Cooliop, we always strive for complete customer satisfaction. This policy outlines the conditions under which you can return an item and receive a refund.

What can be returned?

Incorrect or Damaged Items: We take full responsibility for any mistakes or damages during shipping. If you receive an incorrect or damaged item, simply contact us within 30 days and provide a video unboxing clearly showing the issue. We'll arrange a full refund, including any shipping costs.

Missing Items: If an item is missing from your order, please contact us within 30 days with your video unboxing as proof. We'll promptly send a replacement or issue a full refund for the missing item.

What can't be returned?

Opened or Used Items: Due to hygiene and quality control, we cannot accept returns for opened or used items unless they are defective.

Custom or Made-to-Order Items: Because these are one-of-a-kind pieces, they cannot be returned unless they arrive incorrect or damaged.

Missing Receipt: To ensure a smooth return process, please provide a copy of your receipt for verification.

How to Return an Item

Contact Us: Reach out to us within 30 days of receiving your unwanted item by email at support@cooliop.com.

Confirmation & Instructions: We'll confirm return eligibility with our supplier and provide you with detailed return instructions. Please include a clear video unboxing showcasing the issue with your return request.

Securely Pack & Ship: Carefully pack the item in its original packaging, if possible. Once you receive further instructions (potentially including a pre-paid shipping label from our supplier), securely ship the item back.

Refunds

Timing: Once we receive confirmation from our supplier regarding the return and verify the issue through your video unboxing, we'll process a full refund within 20 business days.

Method: The refund will be issued to your original payment method.

Original Packaging & Shipping Costs

We recommend using the original packaging for returns whenever possible. We will cover the return shipping cost for incorrect, damaged, or missing items verified through your video unboxing.

Questions? We're Here to Help!

If you have any questions about our return policy, the video unboxing requirement, or the return process, please don't hesitate to contact us. We're committed to providing a positive experience for all our customers.

By Cooliop Support Team.

ch you can return an item and receive a refund.

What can be returned?

Incorrect or Damaged Items: We take full responsibility for any mistakes or damages during shipping. If you receive an incorrect or damaged item, simply contact us within 30 days and provide a video unboxing clearly showing the issue. We'll arrange a full refund, including any shipping costs.

Missing Items: If an item is missing from your order, please contact us within 30 days with your video unboxing as proof. We'll promptly send a replacement or issue a full refund for the missing item.

What can't be returned?

Opened or Used Items: Due to hygiene and quality control, we cannot accept returns for opened or used items unless they are defective.

Custom or Made-to-Order Items: Because these are one-of-a-kind pieces, they cannot be returned unless they arrive incorrect or damaged.

Missing Receipt: To ensure a smooth return process, please provide a copy of your receipt for verification.

Cooliop Privacy Policy

We respect your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect the following information about you:

Information you provide directly to us: This includes information you provide when you create an account, place an order, subscribe to our newsletter, or contact us for support. This information may include your name, billing and shipping address, email address, phone number, and payment information.

Information collected automatically: When you visit the Website, we may automatically collect certain information about your device and browsing activity. This information may include your IP address, browser type, operating system, referring URL, pages visited, and time spent on the Website. We may collect this information using cookies and other tracking technologies.

2. Use of Your Information

We may use your information for the following purposes:

To process your orders and fulfill your requests.

To provide you with customer service and support.

To personalize your experience on the Website.

To send you marketing and promotional communications (with your consent).

To improve the Website and our Services.

To comply with legal and regulatory requirements.

3. Cookies and Other Tracking Technologies

We may use cookies and other tracking technologies to collect information about your activity on the Website. Cookies are small data files that are stored on your device by your web browser. They are used to remember your preferences and settings, track website traffic, and improve your overall browsing experience.

You can choose to disable cookies through your browser settings. However, please note that disabling cookies may limit your ability to use certain features of the Website.

4. Sharing Your Information

We may share your information with third-party service providers who help us operate the Website and provide our Services. These service providers are contractually obligated to keep your information confidential and to use it only for the purposes we have specified.

We may also disclose your information if we are required to do so by law or in the good faith belief that such disclosure is necessary to comply with a court order, subpoena, or other legal process, or to protect the rights, property, or safety of us or others.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure. We cannot guarantee the security of your information.

6. Your Choices

You can choose to opt out of receiving marketing and promotional communications from us by following the unsubscribe instructions in those communications. You can also access, update, or delete your personal information by contacting us.

7. Children's Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on the Website. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@cooliop.com.

Cooliop Shipping Policy

1. PROCESSING TIME

Orders are typically processed within 5-15 Business Days from the date of purchase. Please note that processing times may vary during peak seasons, promotional events and your location. 

2. SHIPPING RATES

Shipping rates are calculated based on the total weight of your order, your location, and the selected shipping method. You can view the estimated shipping cost during the checkout process before making your payment.

3. SHIPPING DESTINATIONS

Cooliop currently offer worldwide shipping . If your location is not included in our shipping destinations, please contact us, and we will do our best to accommodate your request.

4. SHIPPING RESTRICTIONS

Please be aware that some products may have shipping restrictions due to size, weight, or regulatory reasons. These restrictions will be clearly stated on the product page. Cooliop reserves the right to cancel orders that do not comply with these restrictions.

5. LOST OR DAMAGED ITEMS

In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.

6. CONTACT INFORMATION

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team at support@cooliop.com 

Cooliop Terms of Service

These Terms of Service govern your access to and use of the Cooliop website and the services offered by Cooliop. By accessing or using the Services, you agree to be bound by these Terms.

1. User Accounts

You may be required to create an account to access certain features of the Services. You are responsible for maintaining the confidentiality of your account information, including your password. You are also responsible for all activity that occurs under your account.

2. User Conduct

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

In any way that violates any applicable law or regulation.

For the purpose of exploiting, harming, or threatening others.

To transmit (or procure the transmission of) any material that is harassing, obscene, defamatory, or otherwise unlawful.

To interfere with or disrupt the Services or servers or networks connected to the Services.

To impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

3. Orders and Payment

When you place an order on the Website, you are offering to purchase a product or service at the stated price. We reserve the right to reject any order at any time for any reason.

We accept various payment methods as specified on the Website. Payment is due at the time you place your order.

4. Shipping and Delivery

We will ship your order to the address you provide during checkout. Shipping times will vary depending on your location and the shipping method you choose. We will provide you with an estimated shipping time at checkout.

5. Returns and Refunds

We offer 30 days return policy for most items. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also have the original receipt or proof of purchase.

To return an item, please contact us by mail at: support@cooliop.com

We will process your return within [number] business days and issue a refund to the original payment method.

6. Intellectual Property

The Website and the Services contain intellectual property owned by Cooliop or its licensors, including trademarks, copyrights, and patents. You are granted a non-exclusive, non-transferable license to use the Services only in accordance with these Terms. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, or otherwise exploit any of the intellectual property on the Website or in the Services without our prior written consent.

7. Disclaimer

The Services are provided "as is" and without warranties of any kind, express or implied. Cooliop disclaims all warranties, including but not limited to the warranties of merchantability, fitness for a particular purpose, and non-infringement.

Cooliop does not warrant that the Services will be uninterrupted, secure, or error-free. Cooliop does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

8. Limitation of Liability

Cooliop shall not be liable for any damages arising out of or related to your use of the Services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

9. Termination

We may terminate your access to the Services at any time, for any reason, without notice.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws, without regard to its conflict of law provisions.

11. Entire Agreement

These Terms constitute the entire agreement between you and Cooliop regarding your use of the Services.

12. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

13. Waiver

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

14. Contact Us

If you have any questions about these Terms, please contact us at support@cooliop.com. 

Contact Us at Cooliop!

We're here to help! Whether you have a question about our products, your order, or just want to chat, feel free to reach out to us using the following methods:

Email: Let us know what's on your mind at support@cooliop.com.

Stay Connected:

Follow us on Social Media! We share new products, promotions, and fun content on our pages:

• Facebook:
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Business Hours: We answer emails and inquiries 24/7.

We look forward to hearing from you!